At Blue Bio Tech LTD., we are committed to providing fast and reliable shipping services for both domestic and international customers. Below is the detailed information about our shipping policy:
1. Domestic Orders (United States)
- Processing Time: All orders within the United States are typically processed within 1-2 business days.
- Shipping Method: We use a variety of reliable shipping companies, including USPS, FedEx, UPS, and others.
- Shipping Time: Typically, shipping time is 3-5 business days, depending on the shipping method and destination.
- Shipping Cost: Shipping costs will be calculated at checkout based on the order weight, size, and delivery address.
2. International Orders (Taiwan, Hong Kong, Macau, and Mainland China)
- Processing Time: International orders are generally processed within 2-3 business days.
- Shipping Time: International shipping time usually takes 5-12 business days, depending on the destination and customs processing time.
- Shipping Method: We use reliable shipping companies for all international orders, including but not limited to USPS, UPS, FedEx, etc. The specific shipping method will be determined based on the destination and shipping requirements.
- Shipping Cost: International shipping costs will be calculated at checkout based on the destination, order weight, and size.
3. Additional Information
- Customs and Import Taxes: International orders may be subject to import duties, taxes, and other charges, which are the responsibility of the customer.
- Order Tracking: Once your order has shipped, we will provide you with a tracking number so you can monitor the shipping progress.
- Shipping Delays: While we strive to ensure timely dispatch, please note that shipping times may be delayed due to unforeseen circumstances, such as customs delays, weather conditions, or other uncontrollable factors.
4. Mainland China User Package Handling
- Customs and Import Taxes: International orders may be subject to import duties, taxes, and other charges, which are the responsibility of the customer.
- Order Tracking: Once your order has shipped, we will provide you with a tracking number so you can monitor the shipping progress.
- Shipping Delays: While we strive to ensure timely dispatch, please note that shipping times may be delayed due to unforeseen circumstances, such as customs delays, weather conditions, or other uncontrollable factors.
5. Shipping Costs
- Shipping Cost Calculation: Shipping costs will be calculated at checkout based on your location and selected shipping method.
- International Orders: Shipping costs for international orders will be determined based on your country/region and selected shipping service.
6. Shipping Restrictions
- P.O. Box Addresses: We do not support shipping to P.O. Box addresses.
- Remote Areas: Some remote areas may require longer shipping times.
- Customs Fees: BLUE BIO TECH® is not responsible for customs duties or import fees in your country/region; these charges are the customer’s responsibility.
7. Order Tracking
- Tracking Information: Once your order has shipped, you will receive tracking information via email (if applicable). You can track the status of your order on the designated courier’s website using the provided tracking number.
- Tracking Updates: Please allow up to 48 hours for tracking information to be updated.
8. Lost or Damaged Items
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team at service@bluebiotechmd.com, and we will resolve the issue as soon as possible.
- Damaged Products: If your product is damaged, please provide photo evidence and a description of the damage to help us assess the situation.
9. Order Modifications or Cancellations
- Shipped Orders: Once an order has shipped, it cannot be modified or canceled. Please review your order carefully before completing the purchase.
- Pre-shipment Modifications: If you wish to cancel or modify your order before shipment, please contact us at service@bluebiotechmd.com as soon as possible.
10. Returns and Exchanges
- Return and Exchange Policy: Due to the nature of our products, we do not accept returns or exchanges for orders that have already been shipped. If you have any questions before purchasing, feel free to contact us for more information.
- Incorrect or Defective Products: If you receive incorrect or defective products, please contact us immediately, and we will resolve the issue.
11. Shipping Address
- Accurate Address: Please ensure that you provide an accurate and complete shipping address. We are not responsible for delays or issues caused by incorrect addresses.
- Address Changes: If you notice an error in the shipping address after placing your order, please contact us immediately at service@bluebiotechmd.com.